Privacy policy

Introduction

Orlavera (referred to as "we," "us," or "our") is committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or interact with our services. By using our website, you agree to the terms of this Privacy Policy.

Information We Collect

We collect various types of information to provide and improve our services:

  • Personal Information: This includes information you voluntarily provide, such as your name, email address, shipping address, billing address, phone number, and payment information (e.g., credit card details). This is collected when you make a purchase, create an account, subscribe to our newsletter, or contact us.
  • Device and Usage Information: We automatically collect information about your device and how you interact with our website. This may include your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and clickstream data.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your browsing experience, analyze website traffic, remember your preferences, and personalize content. You can manage your cookie preferences through your browser settings.

How We Use Your Information

We use the collected information for various purposes, including:

  • To process and fulfill your orders for our lighting fixtures, including shipping and handling.
  • To communicate with you regarding your orders, inquiries, and customer service requests.
  • To personalize your shopping experience and recommend products relevant to your interests (e.g., Circular Chandeliers).
  • To improve our website, products, and services based on your feedback and usage patterns.
  • To send you marketing communications, newsletters, and promotional offers, where you have consented to receive them.
  • To detect and prevent fraud and other malicious activities.
  • To comply with legal obligations and enforce our terms and conditions.

Sharing Your Information

We may share your personal information with third parties under specific circumstances:

  • Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing (e.g., Shopify Payments, PayPal), shipping carriers (e.g., USPS, FedEx, UPS), website analytics (e.g., Google Analytics), marketing, and customer support. These providers have access to personal information only as needed to perform their functions and are obligated to protect it.
  • Google Merchant Center: We share necessary product and business information with Google Merchant Center to display our products in Google Shopping ads and other Google surfaces. This may include product data, pricing, and shipping information.
  • Legal Compliance: We may disclose your information if required by law, subpoena, or other legal process, or if we believe it's necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
  • With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

Third-Party Analytics and Advertising

We use services like Google Analytics to understand how visitors engage with our site. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. You can opt-out of Google Analytics without affecting how you visit our site – for more information on opting out of Google Analytics across all websites you use, visit this Google page: https://tools.google.com/dlpage/gaoptout.

Your Rights (GDPR & CCPA)

Depending on your location, you may have the following rights regarding your personal information:

  • Right to Access: You can request a copy of the personal information we hold about you.
  • Right to Rectification: You can request that we correct any inaccurate or incomplete personal information.
  • Right to Erasure ("Right to be Forgotten"): You can request that we delete your personal information, subject to certain legal exceptions.
  • Right to Restrict Processing: You can request that we limit the way we use your personal information.
  • Right to Data Portability: You can request to receive your personal information in a structured, commonly used, and machine-readable format.
  • Right to Object: You can object to our processing of your personal information for direct marketing purposes or based on legitimate interests.
  • Right to Opt-Out (CCPA): California residents have the right to opt-out of the sale of their personal information. Orlavera does not sell personal information.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request in accordance with applicable laws.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website and indicate the date of the last revision. Your continued use of our website after any changes signifies your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Business Name: Orlavera
Email: support@orlavera.com
Address: 1623 Capitol Ave, Cheyenne, Wyoming, US, 82001